How far ahead do we need to book?+
At least 3 weeks before your wedding. Every kit is built, tested, and packed for your date, and we want it on your doorstep with plenty of time to spare.
What camera will we get?+
A current Sony 4K Handycam. It holds like a classic camcorder, so anyone can use it, but it records sharp footage with real stabilization and clear audio. We grade your film for that warm home-video feel.
When does it arrive, and when does it go back?+
Your kit arrives a few days before the wedding so you can test it. After the weekend, put it back in the box and drop it at any UPS location with the prepaid label inside.
What if our guests forget about it?+
It's the most common reason guest-cam footage disappoints. Every kit comes with a shot list of moments to catch, and we'll help you pick a camera captain, a friend whose job is to keep it moving all night.
How long until we get our film?+
Raw footage within 24 hours of the kit reaching us. Edited films within 14 days, 7 days on The Full Feature, or 72 hours with a rush edit.
What if something gets broken?+
Normal wear and tear is on us. Add damage protection for $39 (included with The Full Feature) and accidental drops and spills are covered too.
Can we pick the music and style?+
Yes. After booking you'll tell us the vibe, the songs you love, and the moments you can't miss. We use properly licensed music so you can post your film anywhere.
Where do you ship?+
Anywhere in the continental US, with free shipping both ways.